What type of information do we collect?
When you use our website (e.g. visit, register, purchase products, email us or apply for a job vacancy), we may collect and process the following information about you:
This list is not exhaustive and, in specific instances, we may need to collect additional data for the purposes set out in this Policy. Some of the above personal data is collected directly, for example when you send an email to us. Other personal data is collected indirectly, for example your browsing or purchasing activity.
Use of information
We may use information held about you in the following ways:
Subject to applicable laws, we may also use your data, or permit our affiliates and/or partners to use your data, to provide you with information about goods and services which may be of interest to you.
You may notify us via the link below to our contact page if you object to being contacted or being contacted in a particular way. If you use more than one email address to communicate with us, please notify us of each email account you use.
Legal basis for processing customer personal data
We collects and use customer personal data because is it necessary for:
We only rely on consent as a legal basis for processing in relation to sending direct marketing communications to customers via email. Customers have the right to withdraw consent at any time. Where consent is the only legal basis for processing, we will cease to process data after consent is withdrawn.
Our legitimate interests
The normal legal basis for processing customer data, is that it is necessary for the pursuit of our legitimate interests, including:-
Your personal data is protected by legislation. This provides that the data we hold about you should be processed lawfully and fairly and should be accurate, relevant and not excessive. The information should be kept up to date, where necessary, and not retained for longer than is necessary. It should be kept securely to prevent unauthorised access by other people. You have the right to see what is held about you and correct any inaccuracies.
You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.
If you would like further information please contact us by clicking the link below.
The website may, from time to time, contain links to and from the websites of other organisations. If you follow a link to any of these websites, please note that they have their own privacy policies and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to these websites.
Disclosure of your information
We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may disclose your personal information to third parties:
We may share non-personal statistical data about our website’s traffic patterns with partners or other parties. However, we do not sell or share any personal information about individual users.
We only allow our service providers to handle your personal data when we have confirmed that they apply appropriate data protection and security controls. We also impose contractual obligations on service providers relating to data protection and security, which mean they can only use your data to provide services to us and to you, and for no other purposes.
To deliver products and services to you, it is sometimes necessary for us to share your data outside of the European Economic Area. This will typically occur when service providers are located outside the EEA or if you are based outside the EEA. These transfers are subject to special rules under data protection laws.
If this happens, we will ensure that the transfer will be compliant with data protection law and all personal data will be secure. Our standard practice is to use ‘standard data protection clauses’ which have been approved by the European Commission for such transfers. Those clauses can be accessed here.
Usernames and Passwords
Where you have registered on our website and have been provided with a username and password, you agree not to make available your username and/or password to anyone. If there has been a disclosure of your username and/or password, you agree to notify us promptly of such disclosure, so that Avon can take appropriate security measures and provide you with a new username and password.
We may suspend or cancel your registration immediately at our sole discretion without giving you any reasons.
How long do we keep your data?
We will not retain your data for longer than necessary for the purposes set out in this Policy. Different retention periods apply for different types of data, however the longest we will normally hold any personal data is 6 years.
Protecting and managing your online privacy
What are Cookies?
A cookie is a small file, downloaded onto a device upon the user visiting certain websites. Cookies are then sent back to originating website on each subsequent visit. Cookies are useful because they allow a website to recognise a user’s device.
There are different types of cookies. They all work in the same way, but with subtle differences:
Session and persistent cookies
Cookies we use:
This is a list of the main cookies set by our website, and what each is used for:
This cookie is used to ascertain whether a web user is a returning visitor or a new visitor
These cookies are used to calculate the duration of your visit to a website
This cookie is used to log where the user came from immediately before they arrive at this website.
We use Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate our use of our website and compile reports on user activity.
Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. By using our website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
Visit Google's website for further details on analytics cookies, click the link below.
By using our website you agree that we can place these types of cookies on your device, however you can block these cookies using your browser settings. Many web browsers manage this process differently, please refer to for detailed instructions on how to change your web browser settings.
If you disable or decline cookies, some features will not be available to you or function properly and you may not be able to access some parts of the website.
If you have any concerns about material which appears on our website, please contact us via the below link:
Thank you for visiting our website.
You have the right to lodge a complaint with the Information Commissioner’s Office. Further information, including contact details, is available at https://ico.org.uk.